Help Centre
Play on your terms. Set limits, take a break or step away fully from your account settings, and contact Gambling Therapy or Kindbridge Behavioral Health if you want outside support.
Can I shut down my account?
Go to your responsible gaming settings and choose account closure, or email us and we'll close it for you. Only need a break? Set up self-exclusion or a cooling-off period instead.
Are there any fees?
None. Deposits and withdrawals are fee-free.
Which currency is my account in?
All accounts operate in Canadian dollars (CAD). The minimum deposit and minimum withdrawal are both C$10.
What are Vancouver Originals?
Vancouver Originals are games we make ourselves, with a dedicated row in the lobby. Open any title and play it the same way as any other game.
Who supplies the live tables?
Authentic Gaming, BetGames and Pragmatic Play Live power our live tables.
How do you protect my account?
Before any first deposit is handled, we confirm who you are (KYC) and where you are playing from. Choose a password nobody could easily guess, never share it, and send us an email if something seems off.
Can I play on mobile?
Yes. Open the full HTML5 version in any mobile browser, or get our app for iPhone, or for Android devices through Google Play.
Safer play tools
- Limits on deposits, wagers and stakes
- Reality checks and play-time reminders
- Cooling-off: pause your account for one day to six weeks
- Permanent account closure or self-exclusion
- Quick self-test to check your habits
- KYC: we verify identity and location ahead of each deposit
- A lower limit applies instantly; a higher one applies after 24 hours