Privacy Notice

This notice sets out the personal information Vancouver Casino collects and what we do with it. It also covers who sees it, how long we hold it and how to reach us about it.

A. What we collect

1.1 We collect:

• account details: full name, email, home address, birth date, username and password (stored encrypted);
• identity documents and the results of our checks on age, identity and location;
• payment information: your chosen methods, deposits, withdrawals and full transaction history;
• gameplay data: your bets, wins, game sessions and the limits you put in place;
• technical details, for example your IP address, location signals, plus browser and device information;
• messages you email to our support team.

B. Transfers outside Canada

2.1 A few of our partners, such as payment processors, verification firms and hosting companies, handle data on servers in other countries.

2.2 Our contracts require them to protect it to a standard comparable to Canadian law. Authorities in those countries may access data stored there under their own laws.

C. Who receives your data

3.1 We share information only as needed with:

• payment processors that handle Interac e-Transfer, cards, Apple Pay, Google Pay, MuchBetter and bank wires;
• providers that verify age, identity and location;
• hosting, game supply and email delivery partners;
• authorities, when legally required.

3.2 We never sell personal information.

D. How we use your data

4.1 We use it to: run your account; verify your age, identity and location; process deposits and withdrawals; prevent fraud and money laundering; answer support emails; run our Play Responsibly tools; send offers if you opt in; and improve the site and games.

E. Marketing choices

5.1 Promotional emails go out only to players who opt in.

5.2 Not interested? Turn them off under account settings, or hit unsubscribe in any promotional email.

5.3 Self-excluded players receive no marketing.

F. Changes

6.1 This notice gets updated when the law or our practices change. Major changes? You'll get an email from us or see a notice the next time you log in.

G. Cookies

7.1 Our About Cookies page covers the cookies we set and how to manage them.

H. Security

8.1 Data is encrypted in transit, access is limited to staff whose roles need it, and our systems are monitored for misuse.

I. How long we keep it

9.1 After your account closes, we hold on to your account records and transaction history for the period required by Canadian anti-money-laundering and tax law.

9.2 After that, we delete or anonymise the data.

J. Your rights

10.1 You may ask us to:

• show you the personal information we hold about you;
• correct anything wrong or out of date;
• delete it, except where we must keep it by law;
• stop a use you object to, such as marketing.

10.2 We confirm who you are before acting on a request.

K. Age

11.1 Our site is for players aged 19+ only. We do not open accounts for anyone younger.

11.2 Find data from a player below 19? We shut the account and delete that data, holding on only to records the law says we must keep. Read our Underage Gambling Policy for the full details.

L. Legal grounds

12.1 We rely on:

• our contract with you, to manage your account and games;
• legal obligations, such as age verification, identity checks and anti-money laundering controls;
• legitimate interests, for fraud prevention and site security;
• your consent, which covers marketing and optional cookies.

M. Contact

13.1 Send any privacy questions and requests by email to [email protected].