Play Responsibly
At Vancouver Casino, gambling is meant for adults who only bet money they can afford to lose. This page explains the tools under your control, when changes to them apply and where free, confidential support is available.
A. Our commitment
1.1 Our casino is built around games, not pressure. Slots, tables and live games should stay fun, so you get direct control over your spend and your time.
1.2 Play only where your local law allows it. Canadian rules on age verification, identity checks and anti-money laundering apply. Players must be adults aged 19+.
1.3 Our staff look out for signs of harm, for example rapid repeat deposits or chasing losses. If we notice these, we may email you and suggest a limit or a break.
B. Check your play
2.1 Your account includes a quick self-test: a few questions about how you play. It takes only minutes, and your answers stay private.
2.2 Signs worth taking seriously:
- playing longer than you planned, often;
- raising bets to win back losses;
- using borrowed money or money meant for bills to gamble;
- keeping your gambling secret from friends and family;
- becoming restless or irritable when you stop playing.
2.3 Recognize two or more of these? Set a limit or begin a cooling-off period right away, and reach out to one of the organizations in Section E.
C. Your tools
3.1 Deposit limits. Cap the amount you can deposit over a period you pick.
3.2 Wager limits. Set a ceiling on everything you bet across all games within a set period.
3.3 Stake limits. Set a cap on each bet, so no spin or hand ever goes above your limit.
3.4 Reality checks. During play, a reminder appears on screen showing your session length and how it is going. You then decide to keep playing or stop.
3.5 Time alerts. Pick a session length. Reach it and we send an alert, so you can decide whether to log off.
3.6 Cooling-off. Lock your account for a set pause, anywhere from 1 day to 6 weeks. For the whole pause: no deposits, no games, no marketing. Your access returns the moment the pause is over.
3.7 Self-exclusion. For a longer break than cooling-off allows. We block access to your account and stop all marketing for the period you select. It cannot be cancelled early.
3.8 Account closure. Want your account closed permanently? Email us. We confirm the closure by email.
3.9 Identity and location checks. You can deposit once we confirm your identity and location. See Verification and AML for details.
D. How limit changes work
4.1 A lower limit applies straight away.
4.2 If you raise or remove a limit, the change applies after 24 hours. Until then, your current limit stays in place.
4.3 Self-exclusion and cooling-off periods cannot be shortened once they have started.
E. Free support
5.1 The organisations below provide free, confidential help for gambling problems:
- Kindbridge Behavioral Health
- Alberta Health Services Addiction Helpline
- 211 Alberta
- ConnexOntario
- Gambling Therapy
5.2 Contacting them does not require closing your account, and they will not pass your details to us.
F. Protecting minors
6.1 You must be 19 or over to open an account or play. We check age at sign-up and again before any deposit.
6.2 Keep your password to yourself, log out on shared devices and use parental controls at home. Our Underage Gambling Policy explains more.
G. Contact
7.1 For help setting or changing a tool, email [email protected].
7.2 For questions about safer play or self-exclusion, email [email protected].
7.3 For anything else, email [email protected]. We reply by email.